Making a booking:
How far in advance can I book?
You can make bookings for up to 12 months in advance.
How do I know if my booking has been confirmed?
When you make a booking you’ll be given a booking reference; we’ll include this reference in your confirmation email too.
I haven’t received my email confirmation. What should I do?
Have you checked your spam filter? If it's not there either, it looks like you've encountered a technical problem. Please call us on 01473 786700 for assistance. Lines are open from 7 days a week 24hours a day Calls are charged at the national rate.
How do I book a stay for more than nine nights?
Bookings for more than nine nights cannot be made online. Please call our Central Reservations team on 01604931560 to make your booking. Central Reservations are open from 9am – 5pm Monday to Friday. Calls are charged at the national rate.
Is my booking guaranteed?
Your credit card, debit card or IHG Business Account details provided at the time of booking guarantees your booking.
Do I have to give you my payment card details to confirm my booking?
We'll need your card details to guarantee your booking. But don't worry - all details are stored securely and we won't charge you for cancellations providing they're made before 4pm* on the day prior to arrival. Please note: we normally only ask for your payment card details so that we can guarantee your booking, you will be asked to pay for your stay on arrival and may pay with a different card if you wish. Cancellations made after 4pm* the day prior to arrival will result in the full amount per room for the first night only being charged to your card.
What will I find in my Holiday Inn room?
Every Holiday Inn room features an en-suite bathroom, super-comfy double or twin bedded with duvet, remote control TV, tea and coffee making facilities, and desk area. We also offer irons, hairdryers, and free cot hire - all available on request.
All of our hotels in the UK, operate a no-smoking policy throughout.
Does Holiday Inn offer free Wi-Fi?
Yes, we’re pleased to offer all our guests free Wi-Fi - great for browsing the web for as long as want, anywhere in our hotels.
To get online, simply select Holiday Inn Free Wi-Fi from your list of available networks, anywhere in our hotels.
Do rooms have air conditioning?
Yes, all of our hotel rooms have air conditioning.
Are there telephones in your rooms?
Yes, all rooms have a telephone, Local rate numbers for our reception teams can be found in every room.
Do you have any smoking rooms?
All of our hotels in the UK, Ireland, and Germany operate a no-smoking policy throughout.